Frequently Asked Questions

SwatchPop! makes it simple for anyone, anywhere to work with a professional interior designer for any home decorating project, big or small. It’s all online and starts at just $49.95.

Need help choosing a lighting fixture for your dining room? Looking for the perfect rug in your living room? Maybe you just moved into a new home and you're starting from scratch? We've got you covered. We'll match you with the right designer to find the right solution for your style and budget. And it's all done in 3-5 business days. So simple.

Start by filling out your Style File. You’ll select the room you want to work in, and select the areas you want to address. Upload your photos and give us some details about your space and your design goals. We’ll match you with the perfect designer for your style and they’ll get to work creating a custom design solution tailored to your home, your style, and your budget!

Check out some of our recent SwatchPop! Solutions.

Our involvement and your investment is completely up to you. We won't ask you to choose a one size fits all package because every client is different. You only pay for what you need. Choose your room and pick your pops: paint colors, furniture selection, room layout, wall decor, throw pillows, lighting, rug, window treatments, etc. Add your first pop for $49.95. All other pops within the same room are only $29.95 each.

Yes! Your SwatchPop! solution includes a clickable shopping list that links directly to the retailer. You can specify a budget for your space, so our designers are sure to suggest products within your price range. We source products from any and all online retailers. Everything from the big box stores to artisan shops like Etsy.

Our matching technology eliminates the guesswork. If you know of a specific designer you’d like to work with, enter his or her designer code at checkout. We always match our happy, repeat clients with their original designer, unless you’d like to try someone new.

Absolutely! That’s the beauty of SwatchPop! We know you’re not always starting from scratch. Sometimes all you need is a little help with the finishing touches. With SwatchPop!, you only pay for the advice you need. We’ll work with any existing furnishings you have and kick things up a notch to accomplish your design goals.

We'll try again. We strive for 100% customer satisfaction. You'll have the opportunity to communicate with your designer through your project dashboard and you can contact customer service anytime.

Here's a tip: The more you can tell us in your Style File, the more tailored your design will be. You can even give us links to your own inspiration boards from Pinterest and Houzz.

Great! Our projects are based room by room and you can start as many projects as you'd like. We'll match you with the same designer for consistency.

No problem. Just sign in to chat with your designer. You can upload more photos too.

If your project is still in progress, you can chat with your designer and let her know you want to add something. We'll send you an invoice for the additional amount.

If you've already received your completed design and you’ve decided you want to continue working in this room, you’ll need to start a new project.

You know how you use your space, right? If it's the sleeping area, call it the bedroom. If it's where you eat, call it the dining room. If you're still stumped, get in touch.

Not gonna happen. We guarantee a response within five full business days (M-F excluding holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, and New Years Day). You can contact customer service if you have a question about this.

Our process is 100% online. You can chat with your designer anytime by signing into your account and accessing your project's chat screen.

We move fast around here and your designer starts working right away. The best way to clarify details, send photos or measurements, or add more pops to your project is to write to your designer using the project’s chat screen.

We always encourage you to order the products right away since items can go out of stock and prices change. If something isn't available, let us know and we'll find an alternative. Check back with your designer within the first 5 days. After that, you can reach out to customer service service for assistance.

Our designers always do their very best to choose products that are the right size and scale for your space. The more measurements you provide, the more accurate they will be. But hey, we're all human so please double check your measurements before you buy. If you notice something's off, just let us know and we'll fix it.

Sure! We've worked with clients in other countries, but keep in mind that we'll be recommending retailers here in the United States that ship internationally although shipping fees may be higher. Please specify your budget in US Dollars and let us know if there are any specific retailers you want us to use.

We accept PayPal as well as Visa, MasterCard, American Express, and Discover.

Of course. Best gift ever. Buy a gift card here.

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